Key metrics for B2B SaaS companies – Steven Hoffmann
SaaS B2B companies stopped being a new trend a long time ago, and are now a reality. However, with the exponential growth of this segment, there is a risk of market saturation. Therefore, in such a competitive and risky environment, it is essential to measure the growth of your company and monitor the competition to ensure the good performance of your business. Check out some of the main metrics explained by Steven Hoffmann, Founder of Newt Financ ial, which will help you monitor the performance of your strategies and determine your company's next steps. 1. Customer turnover rate (Customer Churn Rate) The customer turnover rate measures how many deals you've lost in a given period of time. While turnover is a reality, tracking it can save your business from disaster. Therefore, it is one of the most important metrics for tracking the vitality of your B2B SaaS. To calculate the rate of lost customers, divide the number of lost customers by the total number of custome...